FAQ

PAYMENT 

Via PayPal (Visa or Mastercard / American Express / PayPal Funds)

SHIPPING

WORLDWIDE SHIPPING available for all orders from Malaysia. You should receive your item within 6 – 16 working days from the day the item shipped. Varies from different country. Do allow few extra days for some unforeseen delay.

The item prices on the website do not include shipping charges. Shipping charges are based on package’s volumetric & shipping distance. ( Shipping rate is cheaper with heavier order’s package weight/volumetric ) If you require your package by a specific date, please make a note in the comment box and we will do our best to accommodate you.

All packages are shipped out within 1 – 3 working days. ( Every package can be traced and signature on delivery.)

Please understand that the package shipment is totally out of our control once its shipped. Thus, customers are advise to include your contact number or any other important details ( message ) when you place order.

We do ship our physical products to anywhere in

United State, United Kingdom, Canada, Czech Republic, Egypt, Fiji, Finland, France, Germany, Greece, Jordan, Malta, Morocco, Netherlands, Poland, Romania, Russia, Serbia, Spain. ( 8-16 working days )

Belgium, Denmark, Iceland, Ireland, Italy, Kenya, Mexico, Monaco, Norway, Portugal, Seychelles, Sweden, Switzerland. ( 8-16 working days )

Belize, Brazil, Chile, Costa Rica, Dominica, Georgia, Honduras, Liechtenstein, Montenegro, Moldova, Peru, Paraguay, San Marino, Senegal, Slovakia, Slovenia, Puerto Rico, Venezuela. ( 8-16 working days )

New Zealand, Dubai, Turkey. ( 7-14 working days )

Japan, South Korea, Australia. ( 6-14 working days )

Malaysia, Singapore. ( 5-8 working days )

Thailand, Indonesia, Brunei. ( 6-12 working days )

Hong Kong, Macao, Taiwan. ( 6-12 working days )

Orders placed from Puerto Rico, Guam and Hawaii will take 7-10 days more than other US states.

Delivery to military regions are currently limited. We are very sorry for the inconvenience.

Note : The listed estimated delivery time applies to major cities only. Delivery to areas outside these major cities may require additional days. Buyer shall bear all country, provincial, government, state and local sales, use, goods and services, value added, customs duties, import, excise, privilege and similar levies, taxes or fees and shall be responsible for assuring that the Product(s) can be lawfully imported into and complies with all laws and regulations of the destination country.


RETURN & REFUND 

TopSnackShop provides a 100% customer satisfaction guarantee on all our products.  If you feel that your order was not satisfactory, please read the instructions below and Contact us within 7 days after receiving the package and return to us in original packaging. Please leave a detailed message with your name, and order number and email where you can be reached. Regarding your shipment and we will reply you as soon as we have gathered the information on your order. We can also be reached via email at admin[!at]topsnackshop.com . Please accept our apologies for the inconvenience. Please advise us if there are any problems upon receiving of your order.

Any dispute must be submitted within seven days of delivery of the package, as our video footage will not be available after that. Any claims after this period will not be honored. 

If you have any questions regarding your purchase, please feel free to email us at admin[!at]topsnackshop.com 

Thank you,

TopSnackShop Team

e  : admin[!at]topsnackshop.com

Stay connected with us

Business Hours : Monday to Friday except Saturdays, Sundays & Public Holidays in Malaysia

Monday
9:00 am – 5:00 pm
Tuesday
9:00 am – 5:00 pm
Wednesday
9:00 am – 5:00 pm
Thursday
9:00 am – 5:00 pm
Friday
9:00 am – 5:00 pm
Saturday
Closed
Sunday
Closed

Terms & Conditions