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Our hearts go out to everyone affected by COVID-19. The current global situation has been extremely difficult, and we hope our products have brought you comfort during this unprecedented time.
Pos Malaysia had temporarily suspended international shipping services due to lack of outbound flights from Malaysia. This leads to changing shipping services to other International Express Shipping ( TNT, AMAREX, EMS, etc ).
You should receive your item within 3 – 10 working days from the day the item shipped. Varies from different country. Do allow few extra days for some unforeseen delay.
The item prices on the website do not include shipping charges. The shipping charges will be computed when you start the checkout process as they are based on your zip code and package weight.
Orders are typically processed within 1 to 2 working days ( Mon-Fri ).
If you require your package by a specific date, please make a note in the comment box and we will do our best to accommodate you. Shipping charges are based on shipping weight, shipping distance and delivery time.
We sincerely appreciate your support during this difficult time as we continue to bring you the best treat.
Note : Your shipment can be delayed due to weather conditions, customs or security issues. The listed estimated delivery time applies to major cities only. Delivery to areas outside these major cities may require additional days. Buyer shall bear all country, provincial, government, state and local sales, use, goods and services, value added, customs duties, import, excise, privilege and similar levies, taxes or fees and shall be responsible for assuring that the Product(s) can be lawfully imported into and complies with all laws and regulations of the destination country. To prevent unforeseen delay, kindly provide your phone number. Please ensure your address is up to date.
RETURN & REFUND
Top Snack Shop provides a 100% customer satisfaction guarantee on all our products. If you feel that your order was not satisfactory, please read the instructions below and Contact us within 7 days after receiving the package and return to us in original packaging. Please leave a detailed message with your name, and order number and email where you can be reached. Regarding your shipment and we will reply you as soon as we have gathered the information on your order. We can also be reached via email at admin[!at]topsnackshop.com . Please accept our apologies for the inconvenience. Please advise us if there are any problems upon receiving of your order.
Any dispute must be submitted within seven days of delivery of the package, as our video footage will not be available after that. Any claims after this period will not be honored.
Top Snack Shop Team
e : admin[!at]topsnackshop.com